brimir
A simple, self-hosted email helpdesk system built with Ruby on Rails for handling customer support requests.
What is brimir?
Brimir is an open-source email helpdesk system built with Ruby on Rails that allows teams to handle customer support requests via incoming emails. It converts emails into tickets, enabling support agents to manage, assign, and respond to issues efficiently. The system is designed for self-hosting, providing full control over data and customization.
Small to medium-sized teams or organizations needing an internal, self-hosted helpdesk solution for customer support, particularly those already using Ruby on Rails or preferring open-source tools.
Developers choose Brimir for its simplicity, self-hosting capability, and flexibility—offering a customizable, privacy-focused alternative to commercial helpdesk platforms without recurring costs.
Overview
Email helpdesk built using Ruby on Rails and Zurb Foundation
Use Cases
Best For
- Teams wanting a self-hosted helpdesk to maintain data privacy and control.
- Ruby on Rails developers seeking an email-based support system they can extend.
Related Projects
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