An open-source, self-hosted customer support platform with live chat, email, and omnichannel messaging.
Chatwoot is an open-source customer support platform that consolidates conversations from live chat, email, and social media into a unified dashboard. It helps businesses manage customer interactions efficiently while maintaining full data ownership and avoiding vendor lock-in.
Businesses and support teams needing a customizable, self-hosted alternative to commercial support desks like Intercom or Zendesk.
Developers choose Chatwoot for its open-source nature, self-hosting capability, and comprehensive feature set that rivals proprietary solutions without the cost or data privacy concerns.
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
Open-Awesome is built by the community, for the community. Submit a project, suggest an awesome list, or help improve the catalog on GitHub.
Centralizes conversations from live chat, email, Facebook, Instagram, WhatsApp, and more into a single dashboard, as shown in the feature list and screenshots.
Includes the Captain AI agent to automate responses and handle common queries, reducing agent workload, with dedicated documentation linked in the README.
Provides full control over customer data, avoiding vendor lock-in and ensuring compliance, which is a core part of the platform's philosophy.
Features private notes, @mentions, canned responses, labels, and team automation for efficient support workflows, as detailed in the README.
Setting up requires managing environment variables and server infrastructure, with warnings about potential breakages if not configured correctly, as noted in the Heroku deployment section.
As a self-hosted platform, users must handle updates, security patches, and server scaling, which can be resource-intensive compared to managed services.
While it supports key platforms like Slack and Shopify, it may lack integrations for less common tools, necessitating custom development or workarounds.
chatwoot is an open-source alternative to the following products:
Salesforce Service Cloud is a customer service platform within Salesforce that helps businesses manage customer support cases, knowledge bases, and service channels.
Intercom is a customer communication platform that combines messaging, chatbots, and help desk tools to help businesses engage with customers across websites, apps, and email.
Zendesk is a customer service software and support ticketing system that helps businesses manage customer interactions.